Refund Policy
Friday, 05 February 2010 13:07 | 
Written by Music Distribution Inc. | 
Q: What is your refund policy?
Q: What is your exchange policy?
There are multiple answers to this question, depending on what you've purchased.
Regarding Music or DVDs: There are no refunds granted on music/DVDs regardless of the situation under which they were purchased.
- Some exceptions may apply regarding the purchase of edited and non-edited albums. In each case, the consumer is expected to return the incorrect product and will have to pay the shipping costs.
- After receipt of the product, the replacement album (must be the same artist and title) will be sent to the consumer.
- Again, the return shipping and handling will not be covered by Music Distribution Inc.
See also Do you use Digital Rights Management (DRM) to protect your music?
Regarding Affiliate or Member Kits: We accept refunds on all kits and business supplies up to one year from the time of purchase, as long as the kit is in reusable, resalable condition.
- A 25% restocking fee applies.
- Merriam-Webster defines reusable as "capable of being used again or repeatedly."
- Personalized items cannot be sold to anyone else because they contain your printed information on them. As such, personalized portions of kits cannot be returned.
Logo Merchandise: Refunds accepted on products in good condition, as long as the merchandise is not personalized.
- A 25% restocking fee applies. This fee is based on the price paid at time of purchase.
- In the case of personalized logo merchandise, no refund can be issued.
Gift cards or Account Credits: We cannot issue refunds for gift cards or account credits.
- Gift cards are personalized to each affiliates downline. Personalized goods do not qualify for refund.
- Because of the enormous amount of promotions and free giveaways we've done in the past with credits, we cannot offer refunds or a 'cash-in' option.
Last Updated (Monday, 27 February 2012 13:22)
